1. Not Happy with Your Order

If you are not happy with your purchase or it seems to be different than what you expected, please contact us by clicking the "Request Refund" link that appears under your order in the Purchases page. Our customer service team will review your request and response as soon as possible to make sure you have the best experience with your order.

2. Damaged or Low-Quality Items

If the product is defective or does not properly function as advertised, feel free to contact us. We will take responsibility for any damage that occurred during the production process and delivery.

To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements or a refund as soon as we confirm the situation. We will use this information to help you with your order, and eliminate errors in the future.

Caution: This warranty only covers manufacturing defects and does not cover:
– Damage caused by accident
– Improper care
– Normal wear and tear
– Break down of colors and materials due to sun exposure
– Aftermarket modification

Note: Our policy lasts 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

3. Did not receive your product

If your delivery is taking longer than expected, you do have the right to request a refund or a new replacement for that order. Simply contact us and provide your order information, we will assist you with the highest priority.

Note:
– Your request must be submitted to our team within 2 months since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
– In case we proceed with a refund, it will go back to your account in 5-10 business days.

4. Cancellation & Modification

If you change your mind about your purchase, please contact us through the contact form. Provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Your order is only eligible to be canceled and modified within the date of purchase. After that time, the order is locked for processing and no longer can be adjusted.